Home Care Ombudsman Program

Illinois Home Care Ombudsman Program (HCOP). Provides advocacy services to participants of certain medical assistance waiver programs administered by the State, and managed care organizations providing care coordination and other services to older adults and adults with disabilities. This is a participant-directed advocacy program which protects and improves the quality of life for older adults who receive community based long term services and supports. Ombudsmen work to resolve problems of individuals and to bring about changes at the local, state and national levels to improve care. Home Care Ombudsmen make every reasonable effort to assist, empower, represent and intervene on behalf of the participant. Ombudsman work is directed by the participant. Ombudsmen are authorized by state law to have direct access to participants and their case records, with permission of the participant.

Advocacy Services Include


If you feel that someone you work with might need the advocacy services of a Home Care Ombudsman, you can make referrals to the Senior Hotline at 800.252.8966 or e-mail Aging.HCOProgram@illinois.gov