Western Illinois Area

Agency On Aging

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May 1, 2020 - What You Need to Know About the 2020 US Census

Staying Safe at Home During the Coronavirus Crisis

Notice: At Western Illinois Area Agency on Aging (WIAAA), the health and safety of all our participants and staff is our first priority. In the wake of the evolving situation with the COVID-19 pandemic, WIAAA has closed the office and staff are working from home until further notice. Phone lines are still open and being answered remotely during business hours (8am to 5pm) so the public may still reach us. All participants who had scheduled appointments were contacted via phone and sent a letter notifying them of this closure.  We will announce the reopening of our office as soon as the shut down in Illinois is lifted and will begin accepting in person appointments again.

Help is still available for those needing assistance with Medicare by contacting 1-800-MEDICARE  (1-800-633-4227) is the official Medicare phone number that beneficiaries may call for help with their coverage, claims, payments and more

For Benefit Access Participants:
Rides Free: MetroLink (Rock Island County) has lifted the fare for all transit including paratransit program, micro transit and fixed route transit until further notice.  If you are waiting for an appointment to be re-certified AFTER the free fare has been lifted, Centre Station will extend the time to apply for the BA free ride ID.

License Plate Discount: Secretary of State (DMV) offices are closed.  All Illinois Secretary of State offices and Driver Service facilities are CLOSED to the public through March 31, 2020, due to the Covid-19 outbreak.
Expiration dates for driver’s licenses, identification (ID) cards, vehicle registrations and other transactions and document filings will be extended by 30 days through an emergency rule.  We do not know at this time if the extension will be extended more than 30 days. If you want to file your own application, please follow these steps:
1.Visit the Illinois Department on Aging website at: https://www2.illinois.gov/aging/Pages/default.aspx
2.Click on Benefit Access tab
3.Choose Benefit Access Online Application (first option)
4.Enter required information and click Search/Start Application


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Empower and support older adults, adults with disabilities, and their caregivers by providing quality services, resources, and opportunities to maintain independence and elevate quality of life.


Lead a network of community agencies to provide accessible, coordinated services for older adults & adults with disablilities to have independent, dignified lives.

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Core Values

Advocacy – Ensure home based and community based services are available to the people we serve
Leadership – Create a standard of excellence in advocacy and service delivery through effective collaboration
Ethics & Integrity – Serve with consistent professionalism, honesty, respect & compassion
Accountability – Be excellent stewards of federal, state and private resources
Flexibility – Adapt to changing business landscapes, funding resources and the expanding populations served

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